How do you answer customer questions?

Through the Collaborative Knowledge Base, agents represent your brand and answer your customer questions.

Our agents get answers from a few different places—and we do everything we can to answer your customers accurately before advising them to message your CS email. 

First and foremost, we always encourage and recommend filling in the Collaborative Knowledge Base (CKB) located on your LiveRecover dashboard under Collaborate. A few common types of questions that we suggest you add answers and information about to the CKB are: shipping information, fit or measurement, product-specific and brand questions.


Collaborative Knowledge Base
Secondly, our agents will always search your site for answers under your FAQ and product descriptions. 

Lastly, if our agent was unable to find the answer through the CKB or from your site, they will forward your customers to your support team as a last resort.