If you're not seeing any conversations, there are a few things you can check to get to the bottom of it.
- Make sure your checkout form is set up correctly. You can find the steps for doing so and ensuring your Shopify store is compliant right here.
- Make sure you have abandoned checkouts. You can view them in your Shopify admin under Orders > Abandoned Checkouts.
- Check if your customers are outside of the United States or Canada. Text messages can only be sent to US/Canadian numbers.
Our support team is here to help! If you have further questions, please email us at support@liverecover.com.